Privacy Policy

Last updated: 21/04/2023

1. Who We Are

Madina Baye Tech (referred to as “we”, “us”, “our”, or “Company”) is a software development company founded in 2018 and based in Bloemfontein, South Africa.
Our website address is: www.madinabayetech.co.za

We are committed to protecting your personal information and respecting your privacy.

2. What Personal Data We Collect

We may collect and process the following types of personal data:

CategoryExamples
Identity & Contact DataName, email address, phone number, company name, billing address.
Account & Transaction DataDetails about purchases of our packages (Basic Website, Business Growth, Domination), payment information (processed securely by third‑party gateways), and service history.
Technical DataIP address, browser type, device information, cookies (see our Cookie Policy), and how you interact with our website (pages visited, time spent).
Communication DataMessages sent via our “Get Started”, “Contact”, or “Learn More” forms, emails, or support requests.
Project DataInformation you provide for software development (e.g., business requirements, content, logos, user data you upload).

3. How We Collect Your Data

  • Directly from you when you fill out forms, request a quote, purchase a package, subscribe to our blog, or contact us.
  • Automatically via cookies and similar technologies when you browse our website.
  • Third parties (e.g., payment processors, analytics providers like Google Analytics).

4. How We Use Your Personal Data

We use your data for the following purposes:

  • To provide services you requested (custom software, mobile/web development, e‑commerce solutions).
  • To process payments and deliver purchased packages.
  • To communicate with you about projects, updates, or support.
  • To improve our website, services, and client experience.
  • To comply with legal obligations (e.g., tax records).
  • Marketing: Only with your explicit consent, we may send you newsletters or promotional offers. You can opt out anytime.

5. Legal Bases for Processing (POPIA / GDPR)

We process your data based on:

  • Performance of a contract (e.g., delivering the Basic Website Package).
  • Legitimate interests (e.g., improving our services, preventing fraud).
  • Consent (e.g., for marketing emails or non‑essential cookies).
  • Legal compliance (e.g., retaining invoices).

6. Sharing Your Personal Data

We do not sell your personal data. We may share it with:

  • Service providers (hosting, payment gateways, email services, analytics) – all under strict data protection agreements.
  • Professional advisers (lawyers, accountants) when necessary.
  • Law enforcement or regulators if required by South African law.

If you provide project data that includes your own clients’ or users’ information, you remain responsible for their privacy and must have their consent.

7. Data Security

We implement reasonable technical and organisational measures (e.g., encryption, access controls, secure servers) to protect your data. However, no internet transmission is 100% secure.

8. Data Retention

We keep your personal data only as long as necessary:

  • Project data: for the duration of our engagement + 5 years for legal/tax purposes.
  • Contact/transaction data: 5 years after your last interaction.
  • Marketing data: until you unsubscribe or request deletion.

9. Your Rights (Under POPIA and similar laws)

You have the right to:

  • Access the personal data we hold about you.
  • Rectify inaccurate or incomplete data.
  • Erasure (request deletion, subject to legal retention requirements).
  • Restrict or object to certain processing (e.g., direct marketing).
  • Data portability (receive your data in a structured format).
  • Lodge a complaint with the South African Information Regulator.

To exercise these rights, contact us using the details in Section 12.

10. Third‑Party Links

Our website may link to third‑party sites (e.g., payment providers, client testimonials). We are not responsible for their privacy practices – please read their policies.

11. Children’s Privacy

Our services are not directed to persons under 18. We do not knowingly collect data from children.

12. Contact Us

For any privacy‑related questions, requests, or complaints:

Madina Baye Tech
Bloemfontein, South Africa
Email: info@madinabayetech.co.za

You may also contact the South African Information Regulator:

  • Website: www.justice.gov.za/inforeg/
  • Email: inforeg@justice.gov.za

13. Changes to This Privacy Policy

We may update this policy occasionally. Any changes will be posted here with an updated “last updated” date. Significant changes will be notified via email or website notice.

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